Helpful Information V2

Discover Puerto Morelos / Helpful information

Your Puerto Morelos guest guide

A little preparation.
A more relaxed stay.

The essentials for arriving, settling in and feeling at home. Keep this guide handy—and ask us whenever you need a local answer.

Two adults relaxing in beach chairs with a child beside them, facing the turquoise ocean
Less to think about. More time by the sea.
Local time · UTC−5

Puerto Morelos keeps the same time year-round.

Mexican pesos

Keep some cash for small purchases and local transport.

Your arrival details

Save your property address and check-in instructions.

01 / During your stay

The everyday
questions, answered.

Every rental is a little different. Your property details and arrival information are the best place for specifics.

What is provided in my rental?
Bed linen and towels are provided. Check your rental page for kitchen equipment and other amenities. Ask us before packing something bulky or requesting an extra item.
What about drinking water?
Use drinking water supplied for your stay or sealed bottled water. Ask our team how drinking-water refills work at your property.
Can I arrange cleaning or laundry?
Ask our team about the cleaning included with your stay, fresh towels and laundry options. We’ll confirm availability and any additional charges before you arrange a service.
Where can I buy groceries or get cash?
There are supermarkets and smaller shops in Puerto Morelos. Ask us for the most convenient options near your rental and current ATM locations. Check the fees displayed before completing a withdrawal.
Do I need a car?
It depends on your rental and your plans. Ask us about walking distances, local taxis and day-trip transport. If you rent a car, confirm the full price, insurance cover and pickup arrangements directly with the rental company.
How close are the beach and restaurants?
Distances and access vary by property. We can point out the nearest beach access, shops and places to eat.
Find your bearings on our maps ↗
Can you help with activities or a special request?
Yes—tell us what you have in mind. Our team can help with local outings, classes and requests such as a private chef, subject to availability.
Find things to do in Puerto Morelos ↗

02 / Before you travel

Pack light.
Keep the essentials.

Casual clothes, your travel documents and a few details arranged ahead of time.

What travel documents do I need?
Bring a valid passport and check the entry requirements that apply to your nationality. Keep your accommodation address and travel details accessible. Confirm requirements with your airline and Mexican consulate before departure.
Check official entry guidance ↗
What should I pack?
Light clothing, swimwear, a hat, sun protection and comfortable walking shoes. Add a light layer for cooler evenings and something for rain. Check the forecast shortly before you travel.
What should I arrange with you in advance?
Send us your arrival time and ask for your property’s check-in instructions. If you need a crib, have a particular accessibility requirement or would like help with transport, contact us before your trip so we can confirm the arrangements.

03 / Your arrival

From the airport
to your front door.

A few things sorted before you fly make the first day easier.

Arrange airport transportation ↗

Arriving late?
Get your arrival instructions from us before you travel. Follow the arrangements for your particular property.

01

Book your ride

Confirm your transfer, flight details and destination in advance. Use your booking confirmation for the current price and meeting instructions.

02

Meet your confirmed driver

After collecting your luggage and completing arrival formalities, follow your transport provider’s directions. Check the provider and booking details before leaving with a driver.

03

Let us welcome you

Keep your check-in instructions available offline. If your flight or arrival time changes, let our team know so we can help.

04 / Booking & stay policies

A few things
to know before booking.

Please review these policies before booking. If anything is unclear, message Abbey del Sol before you reserve so our team can help you choose the right property and understand the terms that apply to your stay.

Deposits & payments
A 50% deposit is due when you book. The remaining 50% is due 60 days before arrival. For stays between December 20 and December 31, 100% is due at booking.
Cancellations & refunds

If you cancel more than 60 days before arrival, your payment is refundable less credit-card processing fees. If you cancel within 60 days of arrival, payments are non-refundable. There are no refunds for no-shows, late arrivals, early departures, shortening a stay or reducing the number of guests.

A reservation cancelled within 24 hours of booking is refundable. Reservations for December 20–31 are non-refundable.

Weather & unexpected interruptions

If a hurricane affects travel, Abbey del Sol will work with the guest to move the reservation or provide a refund when possible.

Utility or amenity interruptions, nearby construction/noise, weather and environmental conditions outside Abbey del Sol’s control do not automatically create a refund entitlement; our team will make reasonable efforts to address issues that can be resolved.

Check-in & checkout

Check-in begins at 3:00 PM. Earlier access may be possible depending on the property and same-day schedule; please confirm your arrival time with us. If your rental is not ready, you may leave luggage at reception and use the Abbey del Sol pool.

Checkout is at 10:00 AM. Late checkout may be available for an additional charge when the same-day reservation schedule allows it. Guests with later flights may be able to store luggage and use the pool after checkout.

House rules

No smoking, including on balconies. No pets. Quiet hours begin at 10:00 PM.

Property-specific operating instructions—including A/C use, stove operation, safe use, drinking-water guidance, produce washing, trash and laundry—are provided in the guest information for your property.

A local answer is a message away

Still have a question?

Tell us which property you’re staying in and what you need. We’ll help you get ready.

For an emergency in Mexico, call 911.
For help with your stay, contact Abbey del Sol.

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