Helpful Information V2
Discover Puerto Morelos / Helpful information
Your Puerto Morelos guest guide
A little preparation.
A more relaxed stay.
The essentials for arriving, settling in and feeling at home. Keep this guide handy—and ask us whenever you need a local answer.

Puerto Morelos keeps the same time year-round.
Keep some cash for small purchases and local transport.
Save your property address and check-in instructions.
01 / During your stay
The everyday
questions, answered.
Every rental is a little different. Your property details and arrival information are the best place for specifics.
What is provided in my rental?
What about drinking water?
Can I arrange cleaning or laundry?
Where can I buy groceries or get cash?
Do I need a car?
How close are the beach and restaurants?
Find your bearings on our maps ↗
Can you help with activities or a special request?
Find things to do in Puerto Morelos ↗
02 / Before you travel
Pack light.
Keep the essentials.
Casual clothes, your travel documents and a few details arranged ahead of time.
What travel documents do I need?
Check official entry guidance ↗
What should I pack?
What should I arrange with you in advance?
03 / Your arrival
From the airport
to your front door.
A few things sorted before you fly make the first day easier.
Arrange airport transportation ↗Arriving late?
Get your arrival instructions from us before you travel. Follow the arrangements for your particular property.
Book your ride
Confirm your transfer, flight details and destination in advance. Use your booking confirmation for the current price and meeting instructions.
Meet your confirmed driver
After collecting your luggage and completing arrival formalities, follow your transport provider’s directions. Check the provider and booking details before leaving with a driver.
Let us welcome you
Keep your check-in instructions available offline. If your flight or arrival time changes, let our team know so we can help.
04 / Booking & stay policies
A few things
to know before booking.
Please review these policies before booking. If anything is unclear, message Abbey del Sol before you reserve so our team can help you choose the right property and understand the terms that apply to your stay.
Deposits & payments
Cancellations & refunds
If you cancel more than 60 days before arrival, your payment is refundable less credit-card processing fees. If you cancel within 60 days of arrival, payments are non-refundable. There are no refunds for no-shows, late arrivals, early departures, shortening a stay or reducing the number of guests.
A reservation cancelled within 24 hours of booking is refundable. Reservations for December 20–31 are non-refundable.
Weather & unexpected interruptions
If a hurricane affects travel, Abbey del Sol will work with the guest to move the reservation or provide a refund when possible.
Utility or amenity interruptions, nearby construction/noise, weather and environmental conditions outside Abbey del Sol’s control do not automatically create a refund entitlement; our team will make reasonable efforts to address issues that can be resolved.
Check-in & checkout
Check-in begins at 3:00 PM. Earlier access may be possible depending on the property and same-day schedule; please confirm your arrival time with us. If your rental is not ready, you may leave luggage at reception and use the Abbey del Sol pool.
Checkout is at 10:00 AM. Late checkout may be available for an additional charge when the same-day reservation schedule allows it. Guests with later flights may be able to store luggage and use the pool after checkout.
House rules
No smoking, including on balconies. No pets. Quiet hours begin at 10:00 PM.
Property-specific operating instructions—including A/C use, stove operation, safe use, drinking-water guidance, produce washing, trash and laundry—are provided in the guest information for your property.
A local answer is a message away
Still have a question?
Tell us which property you’re staying in and what you need. We’ll help you get ready.
For an emergency in Mexico, call 911.
For help with your stay, contact Abbey del Sol.
