How can we help?

Need to make a deposit or payment?

We offer online payment options for our properties.

Deposit and payment Information

Need to cancel?

A few things to know before contacting us...

Cancellation Information

Deposit Information

High Season – November 1 thru December 19, and January 1 thru April 30:

  • At the time you book 50% of rent amount, not including taxes, is due.
  • Final balance due 60 days prior to your arrival date.

Holiday Season – December 20 thru December 31:

  • 100% of rent plus taxes due at the time of booking.

Low Season – May 1 thru October 31:

  • At the time you book 50% of rent amount, not including taxes, is due.
  • Final balance to be paid when you arrive.

Payment Information

Please choose your property group

Please select your property group for payment instructions.

Abbey del Sol, Anita, Agua Azul, Catalina, Daniela, Debra, Frida, Miel, Mulder, Sonoma, Tequila, Zarah (Group 1)
Juanita, Izamal, and Mia (Group 2)

Cancellations and Refunds


  • If you cancel more than 60 days prior to arrival you will receive a refund less any credit card fees.
  • No refund if you cancel less than 60 days prior to your arrival date.
  • No refunds will be granted for no-shows, late arrivals, or early departures.
  • Hurricanes – we will work with each guest to move your reservation to another time slot or refund your payment when possible.
  • 24 hour grace period – If you cancel within 24 hours of the time you make the booking we will refund your payment less any credit card fees.


  • For Christmas Holiday weeks
  • If you decide to shorten your stay or have fewer guests than first stated.
  • Abbey del Sol endeavors to keep all facilities in good working order including amenities and utilities.  In the event of a lapse in services or equipment, we will make our best efforts to correct the situation and repair any deficiencies.  Such lapses beyond the control of Abbey del Sol do not warrant a refund.
  • Construction or other noise beyond our control does not warrant a refund.
  • No refunds for weather changes like rain or cold and environmental effects of weather.

Terms and Conditions


Our properties are family-friendly.

No-smoking and light-drinking, please.

No pets.

Check out time is 10:00 a.m. – Check-in time is 3:00 p.m.

Our rental week start day is variable.

All Properties:

  1. Linens, bath and beach towels are supplied.
  2. Kitchen is stocked with basic utensils and kitchenware.
  3. Hairdryer in each unit.
  4. Electrical service is the same as the US (Type B).
  5. Bottled Water – One 5-gallon bottle of filtered drinking water is supplied at the beginning of your rental; additional bottles available from the property manager at no charge.
  6. Housekeeping – For those who stay longer than a week your unit will be cleaned at no charge approximately every 7 days.  Please check with the office to schedule cleanings.
  7. Additional cleanings are available for a charge.
  8. Free High-Speed Wireless in all properties.
  9. Beach chairs in each unit.
  10. Beach umbrellas – only offered at Juanita, Primavera, and Izamal.

Abbey del Sol, Anita, Agua Azul, Mulder,  Sonoma, Zarah, Frida, El Paraiso, Catalina:

  1. Paper products – toilet paper, Kleenex, and paper towel are supplied throughout your stay.
  2. Laundry service available for a modest fee. Mulder and Aqua Azul have washer/dryers.
  3. Free bikes at some properties: Abbey del Sol, Casa Mulder, Casa Zarah, and Casa Anita.
  4. Bike Rentals – There are bikes available for rental from Green Bikes in town for the other properties.

CASAS Juanita, Izamal, and Mae:

  1. Paper products – initial supply of toilet paper and paper towel are supplied. After that, you are responsible for buying your own paper products.  Check with the property manager in your Guest Information Book after you check-in, they may have products for sale.  Otherwise, the grocery store in town sells paper products.
  2. Bike rental available at the Abbey del Sol office and other places in town.

Send us a message

  • MM slash DD slash YYYY

Mexico Office
+1-651-690-3937 US phone rings in MX

Av. Niños Heroes #806
Puerto Morelos, Q.Roo, 77580 Mexico

For Emergencies:
Jin's cell (manager) +52-998-115-2244