The following information is intended to provide you some of what you will want to know before you visit us in Mexico. For those of you who have not visited Mexico before, or have only been across the border into Tijuana or some of the other border towns, please note Cancun and the Riviera Maya is now the wealthiest part of Mexico and much nicer than any of the border towns. Our area is safe and our town, in particular, is tranquil and secure.
For your conveninece, you can download and print this list, as well! (PDF Reader required)
BEFORE YOU LEAVE HOME
YOU MUST HAVE A VALID PASSPORT TO ENTER MEXICO. It is important that the expiration date be more than 6 months from the date of your travel.
KEEP THE SMALL WHITE FORM THEY GIVE YOU AT IMMIGRATION, YOU WILL NEED IT WHEN YOU LEAVE. If you lose it they will charge you $50usd to replace it. Cancun airport is a large, modern airport with three terminals; Terminal #3 for the major airlines’ international flights; Terminal #2 for domestic carriers and international charter airlines.
Once you are off the plane you will go through immigration first and customs second. The immigration agent will look at your papers and ask you how long you will be here and where you will be staying. General answers are fine. They speak English. Then you collect your luggage from the luggage carousels. If you have a lot of luggage free handcarts are available.
You will see everyone moving toward the same exit where the customs officials are. There is a traffic light that flashes either red or green when you push the button. Each family must push the button as they go through customs. If you get a green light you just walk through. If you get a red light you will have your luggage inspected. Once you are through customs you can get a porter to help you with your luggage if needed. You tip them what you would at home (one to five dollars depending on the number of pieces you have brought). The porters take dollars or pesos. If you arrive on Saturday or Sunday there will be long lines and larger crowds so expect clearing Immigration and Customs to take longer. Processing on week days usually goes a little faster; perhaps 30 - 60 minutes.
AVOID THE INDIVIDUALS SELLING INFORMATION IN THE EXIT CORRIDOR
As you leave the customs area you will see many booths along each side of the exit corridor with men and women in official looking shirts trying to get your attention. The best course of action is to ignore these people completely and continue to leave the building. All they want is to sell you a time share or hook you into some fabulous “free” tour in exchange for a “short’ visit to a resort or condo timeshare complex. IT IS NOT WORTH IT! The “short” visit can be hours and they trap you in a room and won’t let you out until you say yes and buy a time share.
WEATHER AND CLOTHING
The weather from December through February is warm during the day (average 80) and cool at night (60). The temperature can be very changeable. When a cold front goes through you will want a sweatshirt, sweater or jacket and socks. There is always a chance of rain but it never seems to last for long. Think “layers” for clothing. You will only need casual clothes, most people do fine with a very limited wardrobe. Sandals or “flip flops” are the norm. It’s nice to have a pair of sneakers or walking shoes to climb the ruins or to put on when the temperature drops. PACK LIGHT! Life is very casual here.
March and April are warmer, especially at night, and May and June are usually hot and humid although tempered by our closeness to the Caribbean. By July and August the summer heat is on full throttle: highs in the high 80’s to low 90’s and lows in the high 70’s and very humid. Bring suntan lotion and Aloe for sunburn; buying it in Mexico is expensive. The sun gets very hot here during the day and you will burn VERY quickly. Some form of hat is also recommended.
The Cancun area is on Central Time, same as the Midwest. Daylight savings changes on different days than the US.
ATM’S AND BANKING
There are no large banks in Puerto Morelos. There is a small “bank” called Azteca on the highway that is a good place to exchange money; they will have a better exchange rate than the Cambio (exchange window) in town. Official Bank ATM’s (not the free standing ones that charge huge fees) also often have good exchange rates. We have many ATMs in town now.
Don’t worry about getting pesos until you get to Puerto Morelos; stores and restaurants take US dollars (but usually not Canadian.) Switch to using pesos as soon as you can, you will get more “bang for your buck.” The exchange rate varies between 12 and 14 pesos per US dollar.
Credit cards are accepted by very few businesses in Puerto Morelos and those who do accept them tend to be very expensive. No one takes American Express credit cards. The most cost effective method is to get pesos from an ATM since they offer the best exchange rate, and to start using cash.
If you change currency into pesos at a Cambio window (change window) COUNT YOUR MONEY VERY CAREFULLY AND CHECK THE MATH ON THE ADDING MACHINE TAPE. A driver’s license is required at the cambio windows to exchange your money into pesos. DO NOT BRING TRAVELER’S CHECKS. There is nowhere to cash them in Puerto Morelos and no store takes them.
WHAT YOU CAN BRING INTO THE COUNTRY – COMPUTERS, ETC
The rule is one each of any electronic equipment (camera, video camera, computer, I Pod, etc.) per person for personal use only. Do not bring anything still in its retail box, they will assume it is new and for re-sale and charge you duty.
The electrical service is the same as the US & Canada so you can use all of your electrical items here.
AIR PORT TRANSFER – PERSONALIZED SERVICE DIRECT TO YOUR PROPERTY
Our manager, Jin, owns a transportation company that can arrange airport transfers. For 1 to 4 people rates are around $90usd round trip per vehicle. He has larger vans for larger groups. See our website for more information. The advantage to using Jin’s company is that the drivers know exactly where to go and take very good care of you. They can also include a stop at the large grocery store on the highway.
AIRPORT TAXIS OR BUSES
TAXIS - If you would rather take a taxi be prepared for the regulated fare from the airport of $85 USD (plus a tip); there is an airport surcharge when the taxis exit the airport, that is why it is more expensive to leave than to return. There is an official taxi service now at the airport and you go to the taxi window to hire a taxi.
The road to Puerto Morales is straight out to Highway 307 and South 10 miles (15km). There aren’t any other routes. As long as the taxi bears right (south) toward Chetumal, Playa del Carmen and Tulum you are fine. Cancun is to the north (left) and the Hotel Zone is straight ahead.
BUSES - If you want a more “native” experience, you can take a bus and taxi combination from the airport that will cost you about $10 each. It takes a lot longer but it will save you money. There is a bus ticket window in the hallway just before you leave the terminal. Ask for the ADO line that goes directly to the Puerto Morelos stop on the highway. (Do not take the local bus, MAYAB, it makes frequent stops and is very crowded.) Buses leave hourly. The last bus leaves the airport at 8:00 p.m.
The bus will drop you at the turn off for Puerto Morelos. There will be taxis there waiting to take you the 2 miles into town and to our house. The taxi costs about $5usd. You need to tip the bus driver for handling your bags (50 cents or 5 pesos) as well as the taxi driver. There aren’t always taxis waiting so you may need to wait for awhile.
TAXIS AND BUSES AROUND TOWN
Within Puerto Morelos you will find many taxis if you don’t feel like walking for $2 US or $30 pesos around town. Also little “Collectivo” buses that go around town, up to the highway and across to the “Colonia” part of town where all the locals live. To get to Playa del Carmen or to Cancun the ADO bus is a great way to get to. They are very nice buses; like a tourist bus in the states, and it is only $24p (about $2 US).
Our recommendation is that you get to PM some other way than renting a car, get to the property, get settled in and get a feel for the town, then rent a car in town. Check at the office for the latest information about renting a car in town. If you rent your car at Cancun airport you can choose from Alamo, National, Dollar, Budget, Executive, and Thrifty and inexpensive off-site rental companies you’ll find on the internet. If you make your reservations before you arrive be sure to call the 800 line in the U.S. to confirm your reservation. Reservations made online tend to not get registered at the Cancun offices of the rental companies. Bring a copy of your reservation. Be patient when you pick up your car, it can take quite awhile. If your plane arrives late at night don’t rent a car. So often the company is out of cars by that time so even if you have a reservation you won’t get a car. Liability car insurance is required by Mexican law to be included with every rental. Many of the rental agents in Cancun will tell you it isn’t and try to push you to get more insurance. It is up to you how covered you want to be. Puerto Morelos is a pretty safe town and, during the day, Cancun and Playa del Carmen are too. We have been told that none of your American insurance will apply down here, so please check on this carefully.
You will notice when you are in Mexico that there is a high police presence everywhere. When you are driving near the airport there is an area where police are occasionally pulling people over. WATCH YOUR SPEED!! Tourists driving rental cars are often picked on since they usually don’t know the local laws. All the police want is a bribe. Everyone not using their seatbelts is a popular excuse for pulling you over, so make sure everyone in the car has their seat belt on.
If you are pulled over they will ask for your driver’s License and will tell you they will impound the car and take you to the police station. This is all part of an act that leads to asking you for money. If you are sure you weren’t speeding or doing anything wrong then get the number of the police car and ask nicely for an official traffic violation ticket so you can go to the police station and take care of it right away. This should call their bluff since stopping people just to get money is illegal. The police aren’t supposed to take any money.
Sometimes it is easier to just decide to pay something and say “Is there anything I can do to avoid giving you my license and going to the station?” If they say “yes” and ask for $5000 pesos ($300 US) just tell them you don’t have that kind of money, would $5 US do? If you are Canadian tell them you only have a few Canadian dollars and haven’t gotten any pesos yet. You can also try playing dumb and pretending you do not understand what they are saying or what they want. There is a chance they will get bored and let you go without having to pay. Speaking Spanish doesn’t seem to help. If you are tied up for an unreasonable length of time give Jin a call on his cell: 044-998-115-2244.
ARRIVING AT ABBEY DEL SOL
The office at Abbey del Sol Two is open from 8 a.m. to 5 p.m. everyday. For any of our properties you can check in at the office first. If no one is in the office there is a phone on the desk that says MEXICO that you can use to call our staff (numbers are on the sign on the desk.) For afterhours there is a phone on the outside wall of the office by the bikes. Please be sure to let us know about what time you will be arriving so someone will be around to greet you.
WHAT IS PROVIDED
Sheets, beach towels, bath and hand towels and wash cloths are provided. Each unit has a hair dryer and bar soap. There are basic cooking utensils and dishes in your kitchen, and a blender, toaster and coffee maker. If you need anything else please ask us and we’ll do our best to accommodate you. Our kitchens are the best equipped in town.
BABY CRIB AND BEDS
The mattresses on our beds are firm. If you need a foam mattress cover to make it a bit softer, ask at the office. We also have a port-a-crib available for use. We do not have bedding for it so you will have to bring your own.
You will be provided with a large 5 gallon bottle of filtered water when you arrive. If you need more water ask at the office, there is no charge for additional bottles. Do not drink out of the tap. Brushing your teeth with the water is fine.
Concerns about the safety of the water: The Cancun area is the most prosperous part of Mexico and their livelihood depends on keeping the tourists healthy. All the restaurants use filtered water for the ice cubes and drinking water. Do not drink any water out of any tap anywhere in Mexico.
MAID AND LAUNDRY SERVICE
If you are staying with us for a week or less there is no maid service. You can ask for clean towels whenever you want. If you stay with us for 8 nights or more your apartment will be cleaned during each week at no cost. If you would like additional cleaning that can be arranged for a modest charge ($20 to $40 depending on the property.) Laundry service is available for $10usd/load with a same day turn around in most cases.
There are a surprising number of good restaurants in Puerto Morelos. Check the Abbey del Sol app on your phone for good recommendations.
GROCERY STORES AND FRESH PRODUCE MARKETS
On the highway at the turn off into town there is a large grocery store called Chedraui (like a small Walmart.) In town here is a small grocery/liquor near the main pier that has most of the basics.
There is a local produce market in Puerto Morales every Wednesday morning where you can purchase excellent fruits and vegetables. The market sets up on the south side of the Church in the town square at 7:30am is there till around noontime.
You will also hear a vendor on a loud speaker in the neighborhood most days who sells oranges, mangoes and pineapples from the back of his truck. His produce is usually good and inexpensive.
SIGHTSEEING AND TOURS
We work with a number of reliable tour operators and we can help arrange the nicest and most cost-effective tour or sightseeing trip for you. We recommend small, private to semi-private tours so you can be flexible with your time. Some options are snorkeling on the reef or in a calm lagoon; swimming in a crystal-clear spring fed cenote; seeing the ruins at Tulum or Ek Balam; visiting Playa del Carmen to wander the pedestrian only boulevard with great shops and restaurants; or taking a trip into the market in Cancun. Once you get settled check in at the office to explore your options.
In the winter season there is a surprising amount of street entertainment and music in various restaurants. There are also more activities the town is putting on in the town square. On Thursday, Friday, Saturday and Sunday nights there are artisan vendors that setup their tables to sell their wares. The town get quiet before midnight. Most people go into Cancun or Playa del Carmen if they want activity after 10 p.m.
Playa del Carmen is my first recommendation. You can stroll up and down the cobblestone “pedestrian only” boulevard and stop at any restaurant, bar or shop that grabs your fancy. It’s about 24 blocks long and fun. Playa del Carmen is about 40 minutes south of us. You can take a taxi there for $35 or a bus for $2.
Cancun’s hotel zone is also a possibility for nightlife if you like more noise and glitz although it is seldom the first choice.
BATHROOMS AND SEPTIC SYSTEMS
Be prepared for challenging bathroom situations in many places throughout Mexico. It is getting better but it often is not what you may be used to. For the women: occasionally there are no toilet seats or toilet paper unless you buy it from the person taking care of the toilets. This usually costs $2 to $5 pesos (20 to 50 cents.) Always have small change with you in Mexico as it seems everyone needs to be tipped. Bathrooms can usually be found at the Pemex gas stations (the only kind of gas station in Mexico) and at any of the big stores such as Wal-Mart, Costco, and the 4 Mexican “big box” stores. Restaurants will have bathrooms and the larger the restaurant the nicer the bathroom (usually.)
Everyone in our town is on a septic system, as are most places in Cancun. This means that you are always asked to throw your used toilet paper in the trash can next to the toilet instead of in the toilet bowl. Never put tampons, pads or diapers in a toilet or there may be disastrous consequences! We ask you to refrain from putting paper or other products into our septic system as well. Puerto Morelos is adding an actual sewer system so hopefully by 2019 septic tanks will be a thing of the past.
SPEAKING THE LANGUAGE AND GETTING TO KNOW THE LOCALS
If you can attempt to speak Spanish it is always appreciated. About 25% of the locals you meet will speak English. For many Mayan is their first language, Spanish their second and English their third. The most important thing to remember is to be friendly and respectful and people will respond in kind. The people here love it if you try to speak their language and will try to help you learn more if you are open to it.
It is getting easier and easier to use your US or Canadian cell phone in Mexico. Since AT&T bought a Mexican cell company and added Mexico as another “state” to people’s calling plans the competition has make things easier for the consumer. Check with your cellular provider. With AT&T it is free calls to and from Mexico and Canada and quite a large about of free data. You can also always buy a Mexican SIM card for your phone. Our office can help you find a good way to do that.